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- 2020
-
Mark
Research trends in quality management in years 2000-2019
(
- Contribution to journal › Article
- 2014
-
Mark
Service quality management and ecosystem theory
(
- Contribution to journal › Article
-
Mark
Sustainability exploration and sustainability exploitation: from a literature review towards a conceptual framework
(
- Contribution to journal › Scientific review
- 2000
-
Mark
Building People and Organizational Excellence
(2000) In Proceedings of the 3rd Int. Conference on QMOD
- Book/Report › Conference proceeding (editor)