Advanced

Digital collaboration tools - What types of frustrations do managers experience?

Andersson, Henrik LU and Mutlu, Ahmet LU (2020) MGTN59 20201
Department of Business Administration
Abstract
Today’s flow of technological improvement, along with increased demand from corporations, is creating workplaces that are becoming more based on digital collaboration technologies. It creates new digital landscapes for corporations and their management. Previous research has shown that users experience frustration when using digital collaboration tools. This study aims to contribute towards facilitating higher utility in available digital collaboration tools. Inside this, this research will contribute by exploring the managers’ various frustrations in the use of digital collaboration tools. Based on a literature review and interviews with managers, the research question asks: What types of frustrations do managers experience when using... (More)
Today’s flow of technological improvement, along with increased demand from corporations, is creating workplaces that are becoming more based on digital collaboration technologies. It creates new digital landscapes for corporations and their management. Previous research has shown that users experience frustration when using digital collaboration tools. This study aims to contribute towards facilitating higher utility in available digital collaboration tools. Inside this, this research will contribute by exploring the managers’ various frustrations in the use of digital collaboration tools. Based on a literature review and interviews with managers, the research question asks: What types of frustrations do managers experience when using digital collaboration tools? From the literature review, a taxonomy on digital collaboration tools was introduced, along with different types of frustration. This was integrated into a matrix framework that was used during the interviews with managers. The analysis of responses showed that managers mentioned numerous different reasons for being frustrated. From this, common themes of frustrations were grouped together. The two most recurring themes were a “lack of physical presence” and a “confusing work process.” (Less)
Please use this url to cite or link to this publication:
author
Andersson, Henrik LU and Mutlu, Ahmet LU
supervisor
organization
course
MGTN59 20201
year
type
H1 - Master's Degree (One Year)
subject
keywords
management, digital collaboration tools, frustration, human-technology interaction
language
English
id
9017193
date added to LUP
2020-06-23 08:25:00
date last changed
2020-06-23 08:25:00
@misc{9017193,
  abstract     = {Today’s flow of technological improvement, along with increased demand from corporations, is creating workplaces that are becoming more based on digital collaboration technologies. It creates new digital landscapes for corporations and their management. Previous research has shown that users experience frustration when using digital collaboration tools. This study aims to contribute towards facilitating higher utility in available digital collaboration tools. Inside this, this research will contribute by exploring the managers’ various frustrations in the use of digital collaboration tools. Based on a literature review and interviews with managers, the research question asks: What types of frustrations do managers experience when using digital collaboration tools? From the literature review, a taxonomy on digital collaboration tools was introduced, along with different types of frustration. This was integrated into a matrix framework that was used during the interviews with managers. The analysis of responses showed that managers mentioned numerous different reasons for being frustrated. From this, common themes of frustrations were grouped together. The two most recurring themes were a “lack of physical presence” and a “confusing work process.”},
  author       = {Andersson, Henrik and Mutlu, Ahmet},
  keyword      = {management,digital collaboration tools,frustration,human-technology interaction},
  language     = {eng},
  note         = {Student Paper},
  title        = {Digital collaboration tools - What types of frustrations do managers experience?},
  year         = {2020},
}