Voice in Change: Understanding divergent perceptions of employee voice amidst organisational change
(2023) BUSN49 20231Department of Business Administration
- Abstract
- This thesis explores the phenomenon of divergent perceptions of employee voice in an organisation where managers and employees have different views on the frequency and effectiveness of employee voice. The study aims to provide insights into how these divergent perceptions originate and the factors that contribute to them. By using a qualitative approach, the study examined the case of a multinational organisation undergoing multiple change processes resulting from an organisational merger. Conducting and analysing ten semi- structured, in-depth interviews resulted in four factors contributing to the divergent perceptions; the poor reception of voice, attributed to the factors of labelling of voice as resistance to change and the busyness... (More)
- This thesis explores the phenomenon of divergent perceptions of employee voice in an organisation where managers and employees have different views on the frequency and effectiveness of employee voice. The study aims to provide insights into how these divergent perceptions originate and the factors that contribute to them. By using a qualitative approach, the study examined the case of a multinational organisation undergoing multiple change processes resulting from an organisational merger. Conducting and analysing ten semi- structured, in-depth interviews resulted in four factors contributing to the divergent perceptions; the poor reception of voice, attributed to the factors of labelling of voice as resistance to change and the busyness of managers. Additionally, the introduction of new hierarchical structures and the presence of socially acquired fear of managers are believed to hinder the clarity of raised concerns. Consequently, the combination of inadequate voice reception and limited clarity in expressed concerns gives rise to divergent perceptions of voice. (Less)
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/9123001
- author
- Persson, Hanna LU and Ammeraal, Rosalie LU
- supervisor
- organization
- course
- BUSN49 20231
- year
- 2023
- type
- H1 - Master's Degree (One Year)
- subject
- keywords
- voice, employee voice, organisational change, divergent perceptions
- language
- English
- id
- 9123001
- date added to LUP
- 2023-06-20 12:06:01
- date last changed
- 2023-06-20 12:06:01
@misc{9123001,
abstract = {{This thesis explores the phenomenon of divergent perceptions of employee voice in an organisation where managers and employees have different views on the frequency and effectiveness of employee voice. The study aims to provide insights into how these divergent perceptions originate and the factors that contribute to them. By using a qualitative approach, the study examined the case of a multinational organisation undergoing multiple change processes resulting from an organisational merger. Conducting and analysing ten semi- structured, in-depth interviews resulted in four factors contributing to the divergent perceptions; the poor reception of voice, attributed to the factors of labelling of voice as resistance to change and the busyness of managers. Additionally, the introduction of new hierarchical structures and the presence of socially acquired fear of managers are believed to hinder the clarity of raised concerns. Consequently, the combination of inadequate voice reception and limited clarity in expressed concerns gives rise to divergent perceptions of voice.}},
author = {{Persson, Hanna and Ammeraal, Rosalie}},
language = {{eng}},
note = {{Student Paper}},
title = {{Voice in Change: Understanding divergent perceptions of employee voice amidst organisational change}},
year = {{2023}},
}