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- 2025
-
Mark
Is Fast Enough Good Enough? Customer Experiences with AI vs Human Service Agents A User-Centered Approach
- Bach. Degree
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Mark
When Loyalty Speaks Louder Than the Machine: A Quantitative Study on How Pre-existing Brand Loyalty Shapes Perceived AI Chatbot Attributes and Customer Satisfaction
- Master (One yr)
-
Mark
Configuring Satisfaction - An Explorative Study of IKEA's Customer Support in Sweden and Great Britain
- Master (Two yrs)
- 2020
-
Mark
The Rate of Rates: A Study in User Rating Percentage and Satisfaction Based on Design Choices
- Master (Two yrs)
-
Mark
E-commerce Platforms from a Customer Perspective
- Master (One yr)
- 2018
-
Mark
Mikrotransaktioners påverkan på kundnöjdhet
- Bach. Degree
- 2017
-
Mark
Split Deliveries in Fashion E-commerce
- Univ. Diploma
-
Mark
En upplevelse olik någon annans. Att uppnå hög kundtillfredsställelse med krav på att leverera upplevelser åt alla – en fallstudie på Liseberg AB.
- Univ. Diploma
- 2016
-
Mark
CONSUMER PERCEPTIONS OF THE FAST FOOD INDUSTRY IN SWEDEN.
- Master (One yr)
- 2015
-
Mark
Optimization of sales in fashion retail by warehouse integration in multichannels
(2015) In Master Thesis in Technology Management FEKP02 20151
Department of Business Administration
Lund University School of Economics and Management, LUSEM- Master (Two yrs)