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- 2024
-
Mark
”Är det detta du menar? – Nej, det är det verkligen inte!” En analys av konsumenters missnöje vid möten med chatbots i kundtjänst
(
- Bach. Degree
- 2020
-
Mark
Snakes & Ladders: S-T-O-R-I-E-S of The Physical Store. A qualitative study referred to the role of the physical store in the high involvement products industry.
(
- Master (One yr)
- 2013
-
Mark
Designing the Interface System – finding a communication channel strategy when offering multiple channels
(
- Univ. Diploma
-
Mark
Using Social CRM to influence Customer Service and Loyalty: A Perspective in the Airline Industry
(
- Master (One yr)
- 2011
-
Mark
Coordinated inventory control and customer service performance at Volvo Parts
(
- Univ. Diploma
- 2010
-
Mark
Distribution of spare parts at Gambro - solving the problem with fluctuating demand
(
- Univ. Diploma
- 2008
-
Mark
The Effects of Culture on Retail Customer Service Expectations in the US and Sweden
(
- Master (One yr)
- 2003
-
Mark
Spare Parts Distribution at Gambro Renal Products – Evaluation of Alternative Distribution Structures for the European Market
(
- Master (One yr)