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- 2017
-
Mark
The Role of the Smartphone in the Current Service Interaction - An Explorative Study of the Perceptions of Sales Personnel in Retail Stores
(
- Master (One yr)
- 2015
-
Mark
The interaction between companies internal processes and the service encounter and its affect on the perceived quality A case study in the automotive industry
(
- Univ. Diploma
-
Mark
Identifying critical service issues in the service encounter – a first step in the development of a conceptual model for the shipping industry
(
- Master (One yr)
- 2013
-
Mark
Relationship Marketing in Golf Retail
(
- Master (One yr)
- 2008
-
Mark
SANNINGENS ÖGONBLICK En komparativ undersökning av ett stadsbiblioteks och en byggvaruhandels arbete med att möta sina besökare
(
- Master (One yr)