Su Mi Dahlgaard-Park
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- 2011
-
Mark
Quality and lean health care: a system for assessing and improving the health of healthcare organisations
(
- Contribution to journal › Article
-
Mark
The quality movement: where are you going?
(
- Contribution to journal › Article
-
Mark
Service Quality - from Value Creation to Customer satisfaction, Loyalty and Brand Equity
- Book/Report › Anthology (editor)
-
Mark
Business Excellence and Quality Management Systems
- Book/Report › Anthology (editor)
-
Mark
Solicited Diaries as a means of involving patients in development of healthcare services
(
- Contribution to journal › Article
- 2010
-
Mark
Organizational Learnability and Innovability: a system for assessing, diagnosing and improving innovations
(
- Contribution to journal › Article
-
Mark
Selected papers from the QMOD & ICQSS conference
- Book/Report › Conference proceeding (editor)
-
Mark
A Cocktail of Change
2010) In Communication Director(
- Contribution to journal › Article
-
Mark
Ethics and Excellence
2010) International Forum of Excellence(
- Chapter in Book/Report/Conference proceeding › Paper in conference proceeding
- 2009
-
Mark
Lean-kaizen public service: an empirical approach in Spanish local governments
(
- Contribution to journal › Article