(When) Is it Worth Investing in the Personal Service Encounter?
Egan-Wyer, Carys LU
; Johansson, Ulf
LU
; Valentin, Sofia
and Parsmo, Åsa
(2021)
6th Colloqium on European Research in Retailing
p.21-25
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/0cf27c7f-6c30-4e46-b8eb-ede62c344f43
- author
- Egan-Wyer, Carys
LU
; Johansson, Ulf
LU
; Valentin, Sofia
and Parsmo, Åsa
- organization
- publishing date
- 2021-07
- type
- Contribution to conference
- publication status
- published
- subject
- keywords
- Personal service encounter, self service technologies, customer journey, service management, shopper marketing
- pages
- 21 - 25
- conference name
- 6th Colloqium on European Research in Retailing
- conference location
- France
- conference dates
- 2021-07-15 - 2021-07-17
- project
- Centre for Retail Research at Lund University
- language
- English
- LU publication?
- yes
- id
- 0cf27c7f-6c30-4e46-b8eb-ede62c344f43
- alternative location
- https://cerr.sciencesconf.org/data/pages/Book_of_Proceedings_CERR_2021.pdf
- date added to LUP
- 2022-01-21 11:59:14
- date last changed
- 2025-04-04 15:06:59
@misc{0cf27c7f-6c30-4e46-b8eb-ede62c344f43,
author = {{Egan-Wyer, Carys and Johansson, Ulf and Valentin, Sofia and Parsmo, Åsa}},
keywords = {{Personal service encounter; self service technologies; customer journey; service management; shopper marketing}},
language = {{eng}},
pages = {{21--25}},
title = {{(When) Is it Worth Investing in the Personal Service Encounter?}},
url = {{https://cerr.sciencesconf.org/data/pages/Book_of_Proceedings_CERR_2021.pdf}},
year = {{2021}},
}