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- 2023
-
Mark
(When) Is it Worth Investing in the Personal Service Encounter?
2023) p.345-358(
- Chapter in Book/Report/Conference proceeding › Book chapter
- 2021
-
Mark
(When) Is it Worth Investing in the Personal Service Encounter?
(
- Contribution to conference › Abstract
-
Mark
(When) Is it Worth Investing in the Personal Service Encounter?
2021) The Nordic retail and wholesale conference 2021(
- Contribution to conference › Paper, not in proceeding