Kristina Bäckström

Department of Service Studies

1 – 10 of 22

show: 10
|
sort: year (new to old)

News feed Embed this list Save this search Mark all Export

Cancel

Embed this list

copy and paste the html snippet below into your own page:

<iframe src="https://lup.lub.lu.se/search/person/msm-kri?embed=1&amp;hide_pagination=1&amp;hide_info=1&amp;hide_options=1"
  width="100%"
  height="400"
  allowtransparency="true"
  frameborder="0">
</iframe>

« previous
1
2
3
next »

2022
Mark Customer journeys in the new retail landscape : A qualitative study of customer value and new retail store formats
Egan-Wyer, Carys ^LU and Bäckström, Kristina ^LU (2022) Nordic Retail and Wholesale Conference 2022
- Contribution to conference › Abstract
Mark Customer journey self-mapping : A qualitative method for evaluating new store formats
Egan-Wyer, Carys ^LU and Bäckström, Kristina ^LU (2022) Nordic Retail and Wholesale Conference 2022
- Contribution to conference › Abstract
Mark Personalens roll i servicemötet: Utmaningar och förändringsarbete för handelns personal
Bäckström, Kristina ^LU and Johansson, Ulf ^LU (2022) In Handelsrådets rapportserie
- Book/Report › Report
2021
Mark (When) Is it Worth Investing in the Personal Service Encounter?
Egan-Wyer, Carys ^LU ; Johansson, Ulf ^LU ; Parsmo, Åsa ; Valentin, Sofia and Bäckström, Kristina ^LU (2021) The Nordic retail and wholesale conference 2021
- Contribution to conference › Paper, not in proceeding
2019
Mark Digitalization and in-store service encounters: Challenges and changes for frontline employees
Bäckström, Kristina ^LU and Johansson, Ulf ^LU (2019) 25th Nordic Academy of Management (NFF) Conference
- Contribution to conference › Abstract
2018
Mark Digitalisering i handeln: Mobiltelefonen och den fysiska butiken
Svingstedt, Anette ^LU ; Bäckström, Kristina ^LU and Fuentes, Christian ^LU (2018) p.47-56
- Chapter in Book/Report/Conference proceeding › Book chapter
Mark Upplevelser i framtidens butik: en kombination av nya och traditionella värden
Bäckström, Kristina ^LU (2018) p.65-72
- Chapter in Book/Report/Conference proceeding › Book chapter
Mark Meeting the needs of a new customer: Organizing and designing the physical store environment
Bäckström, Kristina ^LU and Johansson, Ulf ^LU (2018) The 6th Nordic Retail and Wholesale Conference
- Contribution to conference › Abstract
2017
Mark An exploration of consumers’ experiences in physical stores : comparing consumers’ and retailers’ perspectives in past and present time
Bäckström, Kristina ^LU and Johansson, Ulf ^LU (2017) In International Review of Retail, Distribution and Consumer Research 27(3). p.241-259
- Contribution to journal › Article
Mark Kunniga kunder ställer nya krav på handeln
Fredriksson, Cecilia ^LU ; Svingstedt, Anette ^LU ; Bäckström, Kristina ^LU ; Derwik, Pernilla ^LU ; Fuentes, Christian ^LU and Rehncrona, Carin ^LU (2017)
- Book/Report › Report

« previous
1
2
3
next »