Impact of postal and telephone reminders on pick-up rates of unclaimed e-prescriptions.
(2008) In PHARMACY WORLD & SCIENCE 30. p.503-508- Abstract
- Objective: To investigate the impact of a reminder (i.e., a mailed letter or short telephone call) from the pharmacy to patients, compared with no reminder in a control group, on the pick-up rates of unclaimed e-prescriptions. Method: Patients, with e-prescriptions transmitted to four large community pharmacies in two counties in northern Sweden and remaining unclaimed after 4 weekdays, were randomised to one of two intervention groups (a mailed reminder or a short telephonic reminder) or a control group. Main outcome measures: Rates of patients' pick-up of their e-prescriptions at follow-up after about 1, 2 and 3 weeks. Results: Altogether, 320 patients with e-prescriptions, transmitted from March 21 through April 6 and not picked-up or... (More)
- Objective: To investigate the impact of a reminder (i.e., a mailed letter or short telephone call) from the pharmacy to patients, compared with no reminder in a control group, on the pick-up rates of unclaimed e-prescriptions. Method: Patients, with e-prescriptions transmitted to four large community pharmacies in two counties in northern Sweden and remaining unclaimed after 4 weekdays, were randomised to one of two intervention groups (a mailed reminder or a short telephonic reminder) or a control group. Main outcome measures: Rates of patients' pick-up of their e-prescriptions at follow-up after about 1, 2 and 3 weeks. Results: Altogether, 320 patients with e-prescriptions, transmitted from March 21 through April 6 and not picked-up or dispensed, were identified and randomised to the study. There were no statistically significant differences in overall pick-up rates between the groups or with respect to gender. However, pick-up rates increased with increasing age. Higher pick-up rates were observed for two subgroups (but only in the mailed reminder group compared with controls)-for cardiovascular drugs to men and for respiratory drugs to adolescents and young adults. Conclusion: A reminder (i.e., a mailed letter or short telephone call) from the pharmacy to the patient had no statistically significant effect on overall pick-up rates of unclaimed e-prescriptions compared with no reminders. (Less)
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/1042288
- author
- Ekedahl, Anders LU ; Oskarsson, Vivianne ; Sundberg, Barbro ; Gustafsson, Veronica ; Lundberg, Therese and Gullberg, Bo LU
- organization
- publishing date
- 2008
- type
- Contribution to journal
- publication status
- published
- subject
- in
- PHARMACY WORLD & SCIENCE
- volume
- 30
- pages
- 503 - 508
- publisher
- Springer
- external identifiers
-
- pmid:18247155
- wos:000259443000003
- scopus:52549106113
- ISSN
- 0928-1231
- DOI
- 10.1007/s11096-008-9196-5
- language
- English
- LU publication?
- yes
- id
- b5e6b805-22a8-46dd-84a7-8f646cf68730 (old id 1042288)
- alternative location
- http://www.ncbi.nlm.nih.gov/pubmed/18247155?dopt=Abstract
- date added to LUP
- 2016-04-04 09:31:00
- date last changed
- 2022-01-29 18:16:19
@article{b5e6b805-22a8-46dd-84a7-8f646cf68730,
abstract = {{Objective: To investigate the impact of a reminder (i.e., a mailed letter or short telephone call) from the pharmacy to patients, compared with no reminder in a control group, on the pick-up rates of unclaimed e-prescriptions. Method: Patients, with e-prescriptions transmitted to four large community pharmacies in two counties in northern Sweden and remaining unclaimed after 4 weekdays, were randomised to one of two intervention groups (a mailed reminder or a short telephonic reminder) or a control group. Main outcome measures: Rates of patients' pick-up of their e-prescriptions at follow-up after about 1, 2 and 3 weeks. Results: Altogether, 320 patients with e-prescriptions, transmitted from March 21 through April 6 and not picked-up or dispensed, were identified and randomised to the study. There were no statistically significant differences in overall pick-up rates between the groups or with respect to gender. However, pick-up rates increased with increasing age. Higher pick-up rates were observed for two subgroups (but only in the mailed reminder group compared with controls)-for cardiovascular drugs to men and for respiratory drugs to adolescents and young adults. Conclusion: A reminder (i.e., a mailed letter or short telephone call) from the pharmacy to the patient had no statistically significant effect on overall pick-up rates of unclaimed e-prescriptions compared with no reminders.}},
author = {{Ekedahl, Anders and Oskarsson, Vivianne and Sundberg, Barbro and Gustafsson, Veronica and Lundberg, Therese and Gullberg, Bo}},
issn = {{0928-1231}},
language = {{eng}},
pages = {{503--508}},
publisher = {{Springer}},
series = {{PHARMACY WORLD & SCIENCE}},
title = {{Impact of postal and telephone reminders on pick-up rates of unclaimed e-prescriptions.}},
url = {{http://dx.doi.org/10.1007/s11096-008-9196-5}},
doi = {{10.1007/s11096-008-9196-5}},
volume = {{30}},
year = {{2008}},
}