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Quality and lean health care: a system for assessing and improving the health of healthcare organisations

Dahlgaard, Jens J.; Pettersen, Jostein and Dahlgaard-Park, Su Mi LU (2011) In Total Quality Management & Business Excellence 22(6). p.673-689
Abstract
The purpose of this article is to present and discuss the development of a system for assessing and improving healthcare organisations. The system components comprise (1) a framework or model for assessing, measuring, diagnosing and improving healthcare organisations, (2) a simple methodology for data collection, data analysis and prioritising improvement areas and (3) an index named ILL (innovativeness, learning and lean) for measuring the level of excellence (the 'health level of the organization') and the potentials to increase that level. The system has been based on a simplified excellence model called the '4P Excellence Model' which contains both intangible systemic factors (Leadership, People Management and Partnerships) and more... (More)
The purpose of this article is to present and discuss the development of a system for assessing and improving healthcare organisations. The system components comprise (1) a framework or model for assessing, measuring, diagnosing and improving healthcare organisations, (2) a simple methodology for data collection, data analysis and prioritising improvement areas and (3) an index named ILL (innovativeness, learning and lean) for measuring the level of excellence (the 'health level of the organization') and the potentials to increase that level. The system has been based on a simplified excellence model called the '4P Excellence Model' which contains both intangible systemic factors (Leadership, People Management and Partnerships) and more logical tangible factors (Processes and Product/Service Results). The suggested system can be used for assessing the existing organisational culture in relation to ILL and for identifying necessary improvement areas. The suggested system has originally been developed for healthcare organisations, but also been used within other types of organisations such as manufacturing and service companies. This article will only show and discuss the use of the suggested system within healthcare organisations. (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
health care, excellence, KPI, assessment, diagnosing, improvements, prioritisation, innovativeness, learning, lean
in
Total Quality Management & Business Excellence
volume
22
issue
6
pages
673 - 689
publisher
Routledge
external identifiers
  • wos:000292644500005
  • scopus:79960703573
ISSN
1478-3363
DOI
10.1080/14783363.2011.580651
language
English
LU publication?
yes
id
77b151fd-bdf2-4146-a7f5-6c698c8ecc5a (old id 2092817)
date added to LUP
2011-08-25 13:12:43
date last changed
2017-10-29 03:53:50
@article{77b151fd-bdf2-4146-a7f5-6c698c8ecc5a,
  abstract     = {The purpose of this article is to present and discuss the development of a system for assessing and improving healthcare organisations. The system components comprise (1) a framework or model for assessing, measuring, diagnosing and improving healthcare organisations, (2) a simple methodology for data collection, data analysis and prioritising improvement areas and (3) an index named ILL (innovativeness, learning and lean) for measuring the level of excellence (the 'health level of the organization') and the potentials to increase that level. The system has been based on a simplified excellence model called the '4P Excellence Model' which contains both intangible systemic factors (Leadership, People Management and Partnerships) and more logical tangible factors (Processes and Product/Service Results). The suggested system can be used for assessing the existing organisational culture in relation to ILL and for identifying necessary improvement areas. The suggested system has originally been developed for healthcare organisations, but also been used within other types of organisations such as manufacturing and service companies. This article will only show and discuss the use of the suggested system within healthcare organisations.},
  author       = {Dahlgaard, Jens J. and Pettersen, Jostein and Dahlgaard-Park, Su Mi},
  issn         = {1478-3363},
  keyword      = {health care,excellence,KPI,assessment,diagnosing,improvements,prioritisation,innovativeness,learning,lean},
  language     = {eng},
  number       = {6},
  pages        = {673--689},
  publisher    = {Routledge},
  series       = {Total Quality Management & Business Excellence},
  title        = {Quality and lean health care: a system for assessing and improving the health of healthcare organisations},
  url          = {http://dx.doi.org/10.1080/14783363.2011.580651},
  volume       = {22},
  year         = {2011},
}