Stakeholder engagement and business model innovation value
(2022) In Service Industries Journal 42(1-2). p.42-58- Abstract
Despite important strides made in the business model literature, substantially less is known regarding its constituent sub-concept of business model innovation (BMI). In particular, the role and dynamics of different stakeholders’ BMI-related engagement remain nebulous, as therefore explored in this paper. Moreover, though business models are recognized to house firm-based value propositions, the nature and extent of stakeholders’ actual perceived BMI-related value (BMIV) remains tenuous, exposing a second research gap. Addressing these issues, we first develop the BMIV concept, defined as a stakeholder’s perceived value created through some nontrivial new aspect in a firm’s value creation,–communication, -delivery, and -capture... (More)
Despite important strides made in the business model literature, substantially less is known regarding its constituent sub-concept of business model innovation (BMI). In particular, the role and dynamics of different stakeholders’ BMI-related engagement remain nebulous, as therefore explored in this paper. Moreover, though business models are recognized to house firm-based value propositions, the nature and extent of stakeholders’ actual perceived BMI-related value (BMIV) remains tenuous, exposing a second research gap. Addressing these issues, we first develop the BMIV concept, defined as a stakeholder’s perceived value created through some nontrivial new aspect in a firm’s value creation,–communication, -delivery, and -capture mechanisms and activities. Using interdependence theory’s outcome transformation, we then develop a conceptual model that recognizes the role of different BMI stakeholders’ interdependent engagement in creating BMIV. Specifically, BMI stakeholders are predicted to consider the goals/interests of focal others, alongside their own, in their BMI-related engagement, in turn affecting all these stakeholders’ BMIV. We predict BMIV-based stakeholder engagement to differ based on whether stakeholders’ goals/interests converge or diverge: While converging stakeholder goals tend to yield cooperative/equality-based SE, diverging goals trigger altruistic/aggressive SE, as formalized in a set of propositions. We conclude by deriving important implications from our analyses.
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- author
- Hollebeek, Linda D. LU ; Urbonavicius, Sigitas ; Sigurdsson, Valdimar ; Clark, Moira K. ; Parts, Oliver and Rather, Raouf Ahmad
- publishing date
- 2022-01
- type
- Contribution to journal
- publication status
- published
- subject
- keywords
- Business model innovation, interdependence theory, outcome transformation, stakeholder engagement, value
- in
- Service Industries Journal
- volume
- 42
- issue
- 1-2
- pages
- 17 pages
- publisher
- Taylor & Francis
- external identifiers
-
- scopus:85122861322
- ISSN
- 0264-2069
- DOI
- 10.1080/02642069.2022.2026334
- language
- English
- LU publication?
- no
- additional info
- Publisher Copyright: © 2022 Informa UK Limited, trading as Taylor & Francis Group.
- id
- 46174d14-49d6-4e05-9200-cf855ddfee29
- date added to LUP
- 2023-02-22 13:33:02
- date last changed
- 2025-04-04 14:10:40
@article{46174d14-49d6-4e05-9200-cf855ddfee29,
abstract = {{<p>Despite important strides made in the business model literature, substantially less is known regarding its constituent sub-concept of business model innovation (BMI). In particular, the role and dynamics of different stakeholders’ BMI-related engagement remain nebulous, as therefore explored in this paper. Moreover, though business models are recognized to house firm-based value propositions, the nature and extent of stakeholders’ actual perceived BMI-related value (BMIV) remains tenuous, exposing a second research gap. Addressing these issues, we first develop the BMIV concept, defined as a stakeholder’s perceived value created through some nontrivial new aspect in a firm’s value creation,–communication, -delivery, and -capture mechanisms and activities. Using interdependence theory’s outcome transformation, we then develop a conceptual model that recognizes the role of different BMI stakeholders’ interdependent engagement in creating BMIV. Specifically, BMI stakeholders are predicted to consider the goals/interests of focal others, alongside their own, in their BMI-related engagement, in turn affecting all these stakeholders’ BMIV. We predict BMIV-based stakeholder engagement to differ based on whether stakeholders’ goals/interests converge or diverge: While converging stakeholder goals tend to yield cooperative/equality-based SE, diverging goals trigger altruistic/aggressive SE, as formalized in a set of propositions. We conclude by deriving important implications from our analyses.</p>}},
author = {{Hollebeek, Linda D. and Urbonavicius, Sigitas and Sigurdsson, Valdimar and Clark, Moira K. and Parts, Oliver and Rather, Raouf Ahmad}},
issn = {{0264-2069}},
keywords = {{Business model innovation; interdependence theory; outcome transformation; stakeholder engagement; value}},
language = {{eng}},
number = {{1-2}},
pages = {{42--58}},
publisher = {{Taylor & Francis}},
series = {{Service Industries Journal}},
title = {{Stakeholder engagement and business model innovation value}},
url = {{http://dx.doi.org/10.1080/02642069.2022.2026334}},
doi = {{10.1080/02642069.2022.2026334}},
volume = {{42}},
year = {{2022}},
}