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Models of Workplace Incivility: The Relationships to Instigated Incivility and Negative Outcomes

Holm, Kristoffer LU ; Torkelson, Eva LU and Bäckström, Martin LU (2015) In BioMed Research International 2015.
Abstract
The aim of the study was to investigate workplace incivility as a social process, examining its components and relationships to both instigated incivility and negative outcomes in the form of well-being, job satisfaction, turnover intentions, and sleeping problems. The different components of incivility that were examined were experienced and witnessed incivility from coworkers as well as supervisors. In addition, the organizational factors, social support, control, and job demands, were included in the models. A total of 2871 (2058 women and 813 men) employees who were connected to the Swedish Hotel and Restaurant Workers Union completed an online questionnaire. Overall, the results from structural equation modelling indicate that whereas... (More)
The aim of the study was to investigate workplace incivility as a social process, examining its components and relationships to both instigated incivility and negative outcomes in the form of well-being, job satisfaction, turnover intentions, and sleeping problems. The different components of incivility that were examined were experienced and witnessed incivility from coworkers as well as supervisors. In addition, the organizational factors, social support, control, and job demands, were included in the models. A total of 2871 (2058 women and 813 men) employees who were connected to the Swedish Hotel and Restaurant Workers Union completed an online questionnaire. Overall, the results from structural equation modelling indicate that whereas instigated incivility to a large extent was explained by witnessing coworker incivility, negative outcomes were to a high degree explained by experienced supervisor incivility via mediation through perceived low social support, low control, and high job demands. Unexpectedly, the relationships between incivility (experienced coworker and supervisor incivility, as well as witnessed supervisor incivility) and instigated incivility were moderated by perceived high control and high social support. The results highlight the importance of including different components of workplace incivility and organizational factors in future studies of the area. (Less)
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author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
Workplace incivility, social process, instigated incivility, negative outcomes
in
BioMed Research International
volume
2015
publisher
Hindawi Publishing Corporation
external identifiers
  • pmid:26557714
  • wos:000364087400001
  • scopus:84947086997
ISSN
2314-6133
DOI
10.1155/2015/920239
project
Incivility as a social process in the organization
language
English
LU publication?
yes
id
b7ac6045-55ae-4112-a71a-618b6a80dde2 (old id 8083355)
date added to LUP
2015-10-23 09:25:51
date last changed
2017-08-27 03:17:29
@article{b7ac6045-55ae-4112-a71a-618b6a80dde2,
  abstract     = {The aim of the study was to investigate workplace incivility as a social process, examining its components and relationships to both instigated incivility and negative outcomes in the form of well-being, job satisfaction, turnover intentions, and sleeping problems. The different components of incivility that were examined were experienced and witnessed incivility from coworkers as well as supervisors. In addition, the organizational factors, social support, control, and job demands, were included in the models. A total of 2871 (2058 women and 813 men) employees who were connected to the Swedish Hotel and Restaurant Workers Union completed an online questionnaire. Overall, the results from structural equation modelling indicate that whereas instigated incivility to a large extent was explained by witnessing coworker incivility, negative outcomes were to a high degree explained by experienced supervisor incivility via mediation through perceived low social support, low control, and high job demands. Unexpectedly, the relationships between incivility (experienced coworker and supervisor incivility, as well as witnessed supervisor incivility) and instigated incivility were moderated by perceived high control and high social support. The results highlight the importance of including different components of workplace incivility and organizational factors in future studies of the area.},
  articleno    = {920239},
  author       = {Holm, Kristoffer and Torkelson, Eva and Bäckström, Martin},
  issn         = {2314-6133},
  keyword      = {Workplace incivility,social process,instigated incivility,negative outcomes},
  language     = {eng},
  publisher    = {Hindawi Publishing Corporation},
  series       = {BioMed Research International},
  title        = {Models of Workplace Incivility: The Relationships to Instigated Incivility and Negative Outcomes},
  url          = {http://dx.doi.org/10.1155/2015/920239},
  volume       = {2015},
  year         = {2015},
}