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New types of employment, new ways to be uncivil? A thematic analysis of temporary agency workers’ exposure to workplace incivility

Holm, Kristoffer LU ; Torkelson, Eva LU and Bäckström, Martin LU (2016) In Psychology 7. p.74-84
Abstract
The aim of the study was to explore what types of incivility temporary agency workers might experience or witness. A total of 162 temporary agency workers (97 women and 65 men) from three

unions and three temporary work agencies completed an online questionnaire. The questionnaire

consisted of a one-item question, with an open-ended response format, regarding what types of

incivility temporary agency workers might experience or witness in the workplace. The participants were employed in the sectors of healthcare, education, transportation, IT, retail and whitecollar service work. Overall, thematic analysis resulted in the identification of six themes: 1) exclusion from the collegiality, 2) with-holding... (More)
The aim of the study was to explore what types of incivility temporary agency workers might experience or witness. A total of 162 temporary agency workers (97 women and 65 men) from three

unions and three temporary work agencies completed an online questionnaire. The questionnaire

consisted of a one-item question, with an open-ended response format, regarding what types of

incivility temporary agency workers might experience or witness in the workplace. The participants were employed in the sectors of healthcare, education, transportation, IT, retail and whitecollar service work. Overall, thematic analysis resulted in the identification of six themes: 1) exclusion from the collegiality, 2) with-holding information and resources, 3) acting condescendingly and using insulting remarks, 4) questioning competence and making higher demands, 5)

threatening job security and using abusive terms of employment, and 6) showing more severe

negative workplace behaviors. The results show that there are types of uncivil behaviors that are

not fully captured by the most frequent used measures of today. Exclusion from the collegiality

and not being respected for their competence, and condescending behavior were uncivil behaviors typically associated with temporary agency work. The study has implications for the future

development of methods for studying incivility and negative workplace behaviors among temporary agency workers. (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
Workplace Incivility, Temporary Agency Work, Contingent Work, Negative Workplace Behavior
in
Psychology
volume
7
pages
74 - 84
publisher
Scientific Research
ISSN
2152-7180
DOI
10.4236/psych.2016.71009
project
Incivility as a social process in the organization
language
English
LU publication?
yes
id
38c8d10d-d627-4645-bfe4-d0f11670c18e (old id 8561413)
date added to LUP
2016-01-22 13:29:31
date last changed
2016-04-15 17:16:33
@article{38c8d10d-d627-4645-bfe4-d0f11670c18e,
  abstract     = {The aim of the study was to explore what types of incivility temporary agency workers might experience or witness. A total of 162 temporary agency workers (97 women and 65 men) from three<br/><br>
unions and three temporary work agencies completed an online questionnaire. The questionnaire<br/><br>
consisted of a one-item question, with an open-ended response format, regarding what types of<br/><br>
incivility temporary agency workers might experience or witness in the workplace. The participants were employed in the sectors of healthcare, education, transportation, IT, retail and whitecollar service work. Overall, thematic analysis resulted in the identification of six themes: 1) exclusion from the collegiality, 2) with-holding information and resources, 3) acting condescendingly and using insulting remarks, 4) questioning competence and making higher demands, 5)<br/><br>
threatening job security and using abusive terms of employment, and 6) showing more severe<br/><br>
negative workplace behaviors. The results show that there are types of uncivil behaviors that are<br/><br>
not fully captured by the most frequent used measures of today. Exclusion from the collegiality<br/><br>
and not being respected for their competence, and condescending behavior were uncivil behaviors typically associated with temporary agency work. The study has implications for the future<br/><br>
development of methods for studying incivility and negative workplace behaviors among temporary agency workers.},
  author       = {Holm, Kristoffer and Torkelson, Eva and Bäckström, Martin},
  issn         = {2152-7180},
  keyword      = {Workplace Incivility,Temporary Agency Work,Contingent Work,Negative Workplace Behavior},
  language     = {eng},
  pages        = {74--84},
  publisher    = {Scientific Research},
  series       = {Psychology},
  title        = {New types of employment, new ways to be uncivil? A thematic analysis of temporary agency workers’ exposure to workplace incivility},
  url          = {http://dx.doi.org/10.4236/psych.2016.71009},
  volume       = {7},
  year         = {2016},
}