Service encounters in the digital age: Exploring the new and multiple role of frontline employees
(2021) The Nordic retail and wholesale conference 2021
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/860a83ec-1e8c-4d34-9eb4-059ef26a8c5d
- author
- Bäckström, Kristina LU and Johansson, Ulf LU
- organization
- publishing date
- 2021
- type
- Contribution to conference
- publication status
- unpublished
- keywords
- Service encounter, frontline employees, working practices, digitalization, physical store
- conference name
- The Nordic retail and wholesale conference 2021
- conference location
- Umeå, Sweden
- conference dates
- 2021-11-09 - 2021-11-11
- language
- English
- LU publication?
- yes
- id
- 860a83ec-1e8c-4d34-9eb4-059ef26a8c5d
- date added to LUP
- 2021-12-14 14:04:27
- date last changed
- 2024-06-26 16:48:43
@misc{860a83ec-1e8c-4d34-9eb4-059ef26a8c5d,
author = {{Bäckström, Kristina and Johansson, Ulf}},
keywords = {{Service encounter, frontline employees, working practices, digitalization, physical store}},
language = {{eng}},
title = {{Service encounters in the digital age: Exploring the new and multiple role of frontline employees}},
year = {{2021}},
}