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Coping with workplace incivility in the foodservice industry

Holm, Kristoffer LU ; Torkelson, Eva LU and Bäckström, Martin LU (2023) In Journal of Human Resources in Hospitality and Tourism 22(3). p.489-512
Abstract

The purpose of the study was to explore employees’ appraisals and coping responses to workplace incivility in the foodservice industry. Five group interviews with foodservice workers were conducted. 13 different types of experienced or witnessed incivility were identified. Positive-benign, irrelevant, and negative appraisals were found, as well as four major coping themes. These were active, passive, and proactive coping as well as reappraisal, encompassing twelve forms of coping behaviors. Additionally, workplace incivility was described as a daily stressor which can be expressed as a part of the workplace culture in the foodservice industry.

Please use this url to cite or link to this publication:
author
; and
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
Appraisal, coping, foodservice industry, stress, workplace incivility
in
Journal of Human Resources in Hospitality and Tourism
volume
22
issue
3
pages
24 pages
publisher
Routledge
external identifiers
  • scopus:85150341971
ISSN
1533-2845
DOI
10.1080/15332845.2023.2180964
language
English
LU publication?
yes
id
a9c247ca-d07f-4c41-aadd-adf1af53d5cd
date added to LUP
2023-07-04 09:14:25
date last changed
2023-07-04 09:14:25
@article{a9c247ca-d07f-4c41-aadd-adf1af53d5cd,
  abstract     = {{<p>The purpose of the study was to explore employees’ appraisals and coping responses to workplace incivility in the foodservice industry. Five group interviews with foodservice workers were conducted. 13 different types of experienced or witnessed incivility were identified. Positive-benign, irrelevant, and negative appraisals were found, as well as four major coping themes. These were active, passive, and proactive coping as well as reappraisal, encompassing twelve forms of coping behaviors. Additionally, workplace incivility was described as a daily stressor which can be expressed as a part of the workplace culture in the foodservice industry.</p>}},
  author       = {{Holm, Kristoffer and Torkelson, Eva and Bäckström, Martin}},
  issn         = {{1533-2845}},
  keywords     = {{Appraisal; coping; foodservice industry; stress; workplace incivility}},
  language     = {{eng}},
  number       = {{3}},
  pages        = {{489--512}},
  publisher    = {{Routledge}},
  series       = {{Journal of Human Resources in Hospitality and Tourism}},
  title        = {{Coping with workplace incivility in the foodservice industry}},
  url          = {{http://dx.doi.org/10.1080/15332845.2023.2180964}},
  doi          = {{10.1080/15332845.2023.2180964}},
  volume       = {{22}},
  year         = {{2023}},
}