Coping with workplace incivility in the foodservice industry
(2023) In Journal of Human Resources in Hospitality and Tourism 22(3). p.489-512- Abstract
The purpose of the study was to explore employees’ appraisals and coping responses to workplace incivility in the foodservice industry. Five group interviews with foodservice workers were conducted. 13 different types of experienced or witnessed incivility were identified. Positive-benign, irrelevant, and negative appraisals were found, as well as four major coping themes. These were active, passive, and proactive coping as well as reappraisal, encompassing twelve forms of coping behaviors. Additionally, workplace incivility was described as a daily stressor which can be expressed as a part of the workplace culture in the foodservice industry.
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- author
- Holm, Kristoffer LU ; Torkelson, Eva LU and Bäckström, Martin LU
- organization
- publishing date
- 2023
- type
- Contribution to journal
- publication status
- published
- subject
- keywords
- Appraisal, coping, foodservice industry, stress, workplace incivility
- in
- Journal of Human Resources in Hospitality and Tourism
- volume
- 22
- issue
- 3
- pages
- 24 pages
- publisher
- Routledge
- external identifiers
-
- scopus:85150341971
- ISSN
- 1533-2845
- DOI
- 10.1080/15332845.2023.2180964
- language
- English
- LU publication?
- yes
- id
- a9c247ca-d07f-4c41-aadd-adf1af53d5cd
- date added to LUP
- 2023-07-04 09:14:25
- date last changed
- 2023-07-04 09:14:25
@article{a9c247ca-d07f-4c41-aadd-adf1af53d5cd, abstract = {{<p>The purpose of the study was to explore employees’ appraisals and coping responses to workplace incivility in the foodservice industry. Five group interviews with foodservice workers were conducted. 13 different types of experienced or witnessed incivility were identified. Positive-benign, irrelevant, and negative appraisals were found, as well as four major coping themes. These were active, passive, and proactive coping as well as reappraisal, encompassing twelve forms of coping behaviors. Additionally, workplace incivility was described as a daily stressor which can be expressed as a part of the workplace culture in the foodservice industry.</p>}}, author = {{Holm, Kristoffer and Torkelson, Eva and Bäckström, Martin}}, issn = {{1533-2845}}, keywords = {{Appraisal; coping; foodservice industry; stress; workplace incivility}}, language = {{eng}}, number = {{3}}, pages = {{489--512}}, publisher = {{Routledge}}, series = {{Journal of Human Resources in Hospitality and Tourism}}, title = {{Coping with workplace incivility in the foodservice industry}}, url = {{http://dx.doi.org/10.1080/15332845.2023.2180964}}, doi = {{10.1080/15332845.2023.2180964}}, volume = {{22}}, year = {{2023}}, }