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- 2019
-
Mark
VAT and electronic commerce: the new rules as a means for simplification, combatting fraud and creating a more level playing field?
(
- Contribution to journal › Article
-
Mark
Online retail experience and customer satisfaction: The mediating role of last mile delivery
2019) In International Review of Retail Distribution & Consumer Research 29(3 (special Issue)). p.306-320(
- Contribution to journal › Article
- 2018
-
Mark
What's in the parcel locker? Exploring customer value in e-commerce last mile delivery
(
- Contribution to journal › Article
-
Mark
E-commerce and urban planning – comparing knowledge claims in research and planning practice
(
- Contribution to journal › Article
-
Mark
Retail formations : tracing the fluid forms of an online retailer
(
- Contribution to journal › Article