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- 2001
-
Mark
Odysseys: analysing service journeys from the customers’ perspective
(
- Contribution to journal › Article
- 2000
-
Mark
Marketing works, but somebody ought to tell the suppliers
(
- Contribution to journal › Article
-
Mark
The developing role of quality in the heritage attraction industry
2000) p.243-266(
- Chapter in Book/Report/Conference proceeding › Book chapter
-
Mark
Service quality: a self-perpetuating concept?
(
- Contribution to journal › Article
- 1999
-
Mark
Visitor Perceptions of Holiday Experiences and Service Providers : an Exploratory Study
(
- Contribution to journal › Article