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2023
Mark Player and Spectator Engagement and Co-Creation in E-Sports Gaming Events During and Post-COVID-19
Berndt, Adele ; Hollebeek, Linda D. ^LU ; Kaljund, Kristel and Rather, Raouf Ahmad (2023) p.139-158
- Chapter in Book/Report/Conference proceeding › Book chapter
Mark Proactive Service Recovery Performance in Emerging (vs. Developed) Market-Based Firms: The Role of Clients’ Cultural Orientation
Nik Bakhsh, Naghmeh ; Hollebeek, Linda ^LU ; Riivits-Arkonsuo, Iivi ; K. Clark, Moira and Casas, Ramunas (2023) In Organizations and Markets in Emerging Economies 14(2(28)). p.260-285
- Contribution to journal › Article
Mark The effect of customers' brand experience on brand evangelism: The case of luxury hotels
Purohit, Sonal ; Hollebeek, Linda ^LU ; Das, Manish and Sigurdsson, Valdimar (2023) In Tourism Management Perspectives 46.
- Contribution to journal › Article
Mark Hallmarks and potential pitfalls of customer- and consumer engagement scales : A systematic review
Hollebeek, Linda D. ^LU ; Sarstedt, Marko ; Menidjel, Choukri ; Sprott, David E. and Urbonavicius, Sigitas (2023) In Psychology and Marketing 40(6). p.1074-1088
- Contribution to journal › Article
Mark Why switch? The role of customer variety-seeking and engagement in driving service switching intention
Menidjel, Choukri ; Hollebeek, Linda ^LU ; Urbonavicius, Sigitas and Sigurdsson, Valdimar (2023) In Journal of Services Marketing 37(5). p.592-605
- Contribution to journal › Article
Mark Engagement and value cocreation within a multi-stakeholder service ecosystem
Viglia, Giampaolo ; Pera, Rebecca ; Dyussembayeva, Shynar ; Mifsud, Matthieu and Hollebeek, Linda D. ^LU (2023) In Journal of Business Research 157.
- Contribution to journal › Article
Mark Charting the intellectual structure of customer experience research
Kumar, Prashant ; Hollebeek, Linda D. ^LU ; Kar, Arpan Kumar and Kukk, Jana (2023) In Marketing Intelligence and Planning 41(1). p.31-47
- Contribution to journal › Scientific review
Mark Moving the stakeholder journey forward
Hollebeek, Linda D. ^LU ; Kumar, V. ; Srivastava, Rajendra K. and Clark, Moira K. (2023) In Journal of the Academy of Marketing Science 51(1). p.23-49
- Contribution to journal › Article
Mark Mobile app vs. desktop browser platforms : the relationships among customer engagement, experience, relationship quality and loyalty intention
Khan, Imran ; Hollebeek, Linda D. ^LU ; Fatma, Mobin ; Islam, Jamid Ul ; Rather, Raouf Ahmad ; Shahid, Shadma and Sigurdsson, Valdimar (2023) In Journal of Marketing Management 39(3-4). p.275-297
- Contribution to journal › Article
Mark Consumer engagement with self-driving cars : a theory of planned behavior-informed perspective
Hollebeek, Linda D. ^LU ; Menidjel, Choukri ; Itani, Omar S. ; Clark, Moira K. and Sigurdsson, Valdimar (2023) In Asia Pacific Journal of Marketing and Logistics 35(8). p.2029-2046
- Contribution to journal › Article

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