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- 2019
-
Mark
Service innovation in e-commerce last mile delivery : Mapping the e-customer journey
- Contribution to journal › Article
-
Mark
Online retail experience and customer satisfaction: The mediating role of last mile delivery
(2019) In International Review of Retail Distribution & Consumer Research 29(3 (special Issue)). p.306-320
- Contribution to journal › Article
- 2018
-
Mark
What's in the parcel locker? Exploring customer value in e-commerce last mile delivery
- Contribution to journal › Article
-
Mark
Urban VS rural logistics service quality. Comparing customer satisfaction factors
(2018) NOFOMA Conference 2018
- Contribution to conference › Abstract
-
Mark
Online retail experience and customer satisfaction: The mediating role of last mile delivery
(2018) 6th NRWC Conference
- Chapter in Book/Report/Conference proceeding › Paper in conference proceeding
-
Mark
Customer behavior dynamics in e-commerce last mile delivery: Investigating a new service algorithm
(2018) 8th Global Innovation and Knowledge Academy Conference (GIKA) 2018
- Chapter in Book/Report/Conference proceeding › Paper in conference proceeding
- 2017
-
Mark
What's in the locker? Exploring customer value in e-commerce last mile delivery
(2017) 7th Global Innovation and Knowledge Academy
- Contribution to conference › Abstract
- 2016
-
Mark
Customer value in parcel lockers: Investigating the last mile digitalization
(2016) The 5th Nordic Retail and Wholesale Conference - NRWC
- Contribution to conference › Abstract