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- 2020
-
Mark
Så kan e-handeln fixa returerna
(
- Contribution to specialist publication or newspaper › Specialist publication article
-
Mark
(Mis)alignment in returns management : integration of process, policy and business intent
(
- Contribution to conference › Paper, not in proceeding
- 2019
-
Mark
Service innovation in e-commerce last mile delivery : Mapping the e-customer journey
(
- Contribution to journal › Article
-
Mark
Innovative framework for self-service kiosks: Integrating customer value knowledge
(
- Contribution to journal › Article
-
Mark
Online retail experience and customer satisfaction: The mediating role of last mile delivery
2019) In International Review of Retail Distribution & Consumer Research 29(3 (special Issue)). p.306-320(
- Contribution to journal › Article
-
Mark
Typology of practices for managing consumer returns in internet retailing
(
- Contribution to journal › Article
-
Mark
Exploring past achievements in last mile logistics research : A literature review
2019) 31ST NOFOMA Conference(
- Contribution to conference › Paper, not in proceeding
-
Mark
Framework of Last Mile Logistics Research: A Systematic Review of the Literature
(
- Contribution to journal › Scientific review
- 2018
-
Mark
Drivers of pharmaceutical packaging innovation: a customer-supplier relationship case study
(
- Contribution to journal › Article
-
Mark
What's in the parcel locker? Exploring customer value in e-commerce last mile delivery
(
- Contribution to journal › Article