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- 2011
-
Mark
Service Quality - from Value Creation to Customer satisfaction, Loyalty and Brand Equity
- Book/Report › Anthology (editor)
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Mark
Business Excellence and Quality Management Systems
- Book/Report › Anthology (editor)
-
Mark
Shopping as leisure: An exploration of manifoldness and dynamics in consumers shopping experiences
(
- Contribution to journal › Article
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Mark
Responsibility beyond CSR
(
- Contribution to journal › Article
-
Mark
Place reinvention: northern perspectives
(
- Contribution to journal › Review (Book/Film/Exhibition/etc.)
-
Mark
Healthcare matching - Conditions for developing a New Service System in Healthcare’
(
- Contribution to journal › Article
-
Mark
"Cittáslow". Eco-gastronomic heritage as a tool for destination development
(
- Contribution to journal › Article
-
Mark
Forests, climate change and tourism
(
- Contribution to journal › Article
-
Mark
Food management in tourism: Reducing tourism's carbon 'foodprint'
(
- Contribution to journal › Article
-
Mark
Interventions in Nordic political geographies
(
- Contribution to journal › Article