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- 2022
-
Mark
From quality control to TQM, service quality and service sciences : a 30-year review of TQM literature
(
- Contribution to journal › Scientific review
- 2021
-
Mark
Service quality in social media communication of NPOs : The moderating effect of channel choice
(
- Contribution to journal › Article
- 2019
-
Mark
Preferences in regional public transport: a literature review
2019) In European Transport Research Review(
- Contribution to journal › Scientific review
- 2015
-
Mark
Best Papers from QMOD 2014, Prague Conference
(
- Contribution to journal › Special issue (editor)
- 2014
-
Mark
A comparison of customer perceived service quality in discount versus traditional grocery stores.
(
- Contribution to journal › Article
- 2011
-
Mark
Service Quality - from Value Creation to Customer satisfaction, Loyalty and Brand Equity
- Book/Report › Anthology (editor)
- 2008
-
Mark
Challenges and Opportunities For Safe Water Supply in Mozambique
2008)(
- Thesis › Doctoral thesis (compilation)
- 2006
-
Mark
Customer perceived service quality in the supermarket and the discount store. Examination of a service quality measurement scale in a Swedish context
2006) In Working Paper Series(
- Working paper/Preprint › Working paper
-
Mark
Creating a Gourmet Dinner: Service quality from an Aesthetic Perspective
2006) 13th International Conference on Recent Advances in Retailing and Consumer Services Science (EIRASS)(
- Contribution to conference › Paper, not in proceeding
- 2001
-
Mark
Customer-Perceived Service-Quality and Technology-Based Self-Service
2001)(
- Thesis › Doctoral thesis (monograph)