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2025
Mark Understanding the effects of firms' unresponsiveness on social media toward customer feedback on customers' engagement: the impact of ethnicity
Bozkurt, Sıddık ; Gligor, David ; Hollebeek, Linda ^LU and Sumlin, Cameron (2025) In Journal of Research in Interactive Marketing: Special Issue on Digital Piracy 19(1). p.59-75
- Contribution to journal › Article
2024
Mark Social media marketing activities, customer engagement, and customer stickiness : A longitudinal investigation
So, Kevin Kam Fung ; Li, Jing ; King, Ceridwyn and Hollebeek, Linda D. ^LU (2024) In Psychology and Marketing 41(7). p.1597-1613
- Contribution to journal › Article
Mark Smart service value : Conceptualization, scale development, and validation in the retailing context
Roy, Sanjit K. ; Singh, Gaganpreet ; Hollebeek, Linda D. ^LU ; Shabnam, Saadia ; Japutra, Arnold ; van Doorn, Sebastian ; Ray, Subhasis and Appio, Francesco Paolo (2024) In Technovation 137.
- Contribution to journal › Article
2023
Mark Mobile app vs. desktop browser platforms : the relationships among customer engagement, experience, relationship quality and loyalty intention
Khan, Imran ; Hollebeek, Linda D. ^LU ; Fatma, Mobin ; Islam, Jamid Ul ; Rather, Raouf Ahmad ; Shahid, Shadma and Sigurdsson, Valdimar (2023) In Journal of Marketing Management 39(3-4). p.275-297
- Contribution to journal › Article
2022
Mark Customer engagement design in industrial innovation
Hollebeek, Linda D. ^LU ; Keeling, Debbie Isobel and de Ruyter, Ko (2022) In Industrial Marketing Management 106. p.83-89
- Contribution to journal › Article
Mark Fifteen years of customer engagement research : a bibliometric and network analysis
Hollebeek, Linda D. ^LU ; Sharma, Tripti Ghosh ; Pandey, Ritesh ; Sanyal, Priyavrat and Clark, Moira K. (2022) In Journal of Product and Brand Management 31(2). p.293-309
- Contribution to journal › Scientific review
Mark First-Time versus Repeat Tourism Customer Engagement, Experience, and Value Cocreation : An Empirical Investigation
Rather, Raouf Ahmad ; Hollebeek, Linda D. ^LU and Rasoolimanesh, S. Mostafa (2022) In Journal of Travel Research 61(3). p.549-564
- Contribution to journal › Article
Mark From Customer-, to Actor-, to Stakeholder Engagement : Taking Stock, Conceptualization, and Future Directions
Hollebeek, Linda D. ^LU ; Kumar, V. and Srivastava, Rajendra K. (2022) In Journal of Service Research 25(2). p.328-343
- Contribution to journal › Article
Mark Beyond the Big Five : The effect of machiavellian, narcissistic, and psychopathic personality traits on stakeholder engagement
Hollebeek, Linda D. ^LU ; Sprott, David E. ; Urbonavicius, Sigitas ; Sigurdsson, Valdimar ; Clark, Moira K. ; Riisalu, Rein and Smith, Dale L.G. (2022) In Psychology and Marketing 39(6). p.1230-1243
- Contribution to journal › Scientific review
Mark Customer Engagement in Emerging Markets: Framework and Propositions
Hollebeek, Linda ^LU ; Muniz-Martinez, Norberto ; Clark, Moira K. ; Simanaviciute, Agne and Letukyte, Neda (2022) In Organizations and Markets in Emerging Economies 13(2). p.284-299
- Contribution to journal › Article