1 – 4 of 4
- show: 10
- |
- sort: year (new to old)
Close
Embed this list
<iframe src=" "
width=" "
height=" "
allowtransparency="true"
frameborder="0">
</iframe>
- 2023
-
Mark
Proactive Service Recovery Performance in Emerging (vs. Developed) Market-Based Firms: The Role of Clients’ Cultural Orientation
(
- Contribution to journal › Article
-
Mark
Mobile app vs. desktop browser platforms : the relationships among customer engagement, experience, relationship quality and loyalty intention
(
- Contribution to journal › Article
- 2013
-
Mark
Relationship Quality and Customer Satisfaction in Service Contexts
- Book/Report › Anthology (editor)
- 2007
-
Mark
The Lost Years: Assessing Family Change in St. Petersburg, Russia, between 1983 and 2003
(
- Contribution to journal › Article