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- 2023
-
Mark
Retail returns management strategy : an alignment perspective
(
- Contribution to journal › Article
- 2021
-
Mark
The impact of free returns on online purchase behavior : Evidence from an intervention at an online retailer
(
- Contribution to journal › Article
- 2020
-
Mark
(Mis)alignment in returns management : integration of process, policy and business intent
(
- Contribution to conference › Paper, not in proceeding
- 2018
-
Mark
Online purchase return policy leniency and purchase decision : Mediating role of consumer trust
(
- Contribution to journal › Article
- 2017
-
Mark
Konsumentreturer i digital handel : Balansakt i tre dimensioner
2017)(
- Book/Report › Report