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- 2020
-
Mark
Self-service Last Mile Delivery : E-consumer perspective on service renovation
2020)(
- Thesis › Doctoral thesis (compilation)
- 2018
-
Mark
Customer value in self-service kiosks: a systematic literature review
(
- Contribution to journal › Scientific review
-
Mark
What's in the parcel locker? Exploring customer value in e-commerce last mile delivery
(
- Contribution to journal › Article