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- 2021
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Mark
The impact of free returns on online purchase behavior : Evidence from an intervention at an online retailer
(
- Contribution to journal › Article
- 2018
-
Mark
Customer behavior dynamics in e-commerce last mile delivery: Investigating a new service algorithm
2018) 8th Global Innovation and Knowledge Academy Conference (GIKA) 2018(
- Chapter in Book/Report/Conference proceeding › Paper in conference proceeding