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- 2022
-
Mark
Russian government quality award : 25 years towards organizational excellence
(
- Contribution to journal › Article
-
Mark
From quality control to TQM, service quality and service sciences : a 30-year review of TQM literature
(
- Contribution to journal › Scientific review
- 2013
-
Mark
Diagnosing and Prognosticating the Quality Movement - a Review on the 25 Years Quality Literature (1987-2011
(
- Contribution to journal › Article
- 2012
-
Mark
Quality of Services
- Book/Report › Anthology (editor)
- 2008
-
Mark
Attaining Sustainability, Electronic Proceedings of the 11th QMOD conference
(2008)
- Book/Report › Conference proceeding (editor)
- 2006
-
Mark
Lean Production, Six Sigma Quality, TQM and Company Culture
(
- Contribution to journal › Article