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- 2022
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Mark
From quality control to TQM, service quality and service sciences : a 30-year review of TQM literature
(
- Contribution to journal › Scientific review
- 2019
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Mark
Evolution and future of total quality management : management control and organisational learning
(
- Contribution to journal › Article
- 2018
-
Mark
The evolution and convergence of total quality management and management theories
(
- Contribution to journal › Article
- 2015
-
Mark
Quality Excellence in Taiwan: Theories and Practices
Dahlgaard, Jens J. ; Dahlgaard-Park, Su Mi LU and Chen, Chi-Kuang (2015) In Total Quality Management & Business Excellence 26, numbers 1 and 2.
- Book/Report › Anthology (editor)
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Mark
Quality excellence in Taiwan: theories and practices
(
- Contribution to journal › Debate/Note/Editorial