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2015
Mark Social Relationship Management - A case study of customer relationships in a social media context
Tiderius, David ^LU (2015) SMMM11 20151
Department of Service Studies
- Master (One yr)
2014
Mark Relationsmarknadsföring på sociala medier. Facebook ‐ ett flexibelt verktyg i skapandet av kundengagemang
Reinerstam, Elina ^LU and Olsson, Louise ^LU (2014) KSKK01 20141
Department of Service Studies
- Bach. Degree
2013
Mark Att använda Facebook som kundservicekanal. En fallstudie baserad på Telias kommunikation på Facebook
Asplund, Charlotte and Gren, Charlotte ^LU (2013) SKDK01 20131
Department of Strategic Communication
- Bach. Degree
Mark Using Social CRM to influence Customer Service and Loyalty: A Perspective in the Airline Industry
Halova, Desislava ^LU and Menne, Raymond ^LU (2013) BUSN39 20131
Department of Business Administration
- Master (One yr)

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