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2024
Mark ”Är det detta du menar? – Nej, det är det verkligen inte!” En analys av konsumenters missnöje vid möten med chatbots i kundtjänst
Bolmgren, Annie ^LU ; Axelsson, Emma ^LU and Krusell, Julia ^LU (2024) FEKH29 20232
Department of Business Administration
- Bach. Degree
2018
Mark The Swedish Container Shipping Industry: An Analysis of Service Quality Perception and its Measurement
Duault, Héloïse ^LU (2018) SMMM20 20181
Department of Service Studies
- Master (Two yrs)
2017
Mark An Exploratory Study of Employees’ Perceptions on Service Quality in the Examinations Council of Zambia
Promkaew, Pranyou ^LU and Tembo, Ronald Mwelwa ^LU (2017) BUSN39 20171
Department of Business Administration
- Master (One yr)
2016
Mark Cost-Efficiency In Regional Commuter Train Traffic
Malmberg, Filip (2016) MIO920
Production Management
- Univ. Diploma
Mark Vad är service värt?
Andersson, Max ^LU ; Jacobsson, Josefine ^LU and Wirhed, Amanda ^LU (2016) FEKH29 20152
Department of Business Administration
- Bach. Degree
Mark Kundupplevd kvalitet i hemtjänsten- En kvalitativ studie om den kommunala hemtjänsten i Kalmar
Sverkersson, Ellen ^LU (2016) SOAM20 20152
School of Social Work
- Master (One yr)
2015
Mark Identifying critical service issues in the service encounter – a first step in the development of a conceptual model for the shipping industry
Boomgaarden, Claas ^LU (2015) SMMM11 20152
Department of Service Studies
- Master (One yr)
Mark Perceptions of small to medium ports in norther Europe on the impact of security initiatives
Habert, Olaf ^LU (2015) SMMM11 20151
Department of Service Studies
- Master (One yr)
Mark Customer Satisfaction in the Higher Education Industry
Fischer, Ann-Christin ^LU and Suwunphong, Punyasooree ^LU (2015) BUSN39 20151
Department of Business Administration
- Master (One yr)
2013
Mark The role of Customer experience in online retail quality: Investigating the effect of online customer experience on customer satisfaction and loyalty intentions
Vafaeva, Lyudmila (2013)
Department of Service Studies
- Master (One yr)

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