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- 2013
-
Mark
Characteristics of Excellence
2013)(
- Chapter in Book/Report/Conference proceeding › Entry for encyclopaedia/dictionary
-
Mark
Seven S Framework
2013)(
- Chapter in Book/Report/Conference proceeding › Entry for encyclopaedia/dictionary
- 2012
-
Mark
Quality of Services
- Book/Report › Anthology (editor)
-
Mark
The Human Dimension and Organizational Performance
- Book/Report › Anthology (editor)
-
Mark
Journal of Quality, Innovation and Prosperity
- Book/Report › Anthology (editor)
-
Mark
The Human Dimension and Organizational Performance
- Book/Report › Anthology (editor)
-
Mark
Selected best papers from the 14th QMOD-ICQSS conference
- Book/Report › Anthology (editor)
-
Mark
Proceedings of the 15th QMOD-ICQSS conference
- Book/Report › Anthology (editor)
-
Mark
Lean Service: A literature analysis and classification
(
- Contribution to journal › Article
-
Mark
Core Values- the entrance to Human satisfaction and Commitment
(
- Contribution to journal › Article
-
Mark
A Snapshot of 25 Years Quality Movement (1987-2011)
(
- Chapter in Book/Report/Conference proceeding › Paper in conference proceeding
-
Mark
Publikupplevelser ved Klassisk Koncert
2012)(
- Book/Report › Report
- 2011
-
Mark
Excellence and Quality Management Systems
- Book/Report › Anthology (editor)
-
Mark
Business Excellence and Quality Management Systems
- Book/Report › Anthology (editor)
-
Mark
Service Quality - from Value Creation to Customer satisfaction, Loyalty and Brand Equity
- Book/Report › Anthology (editor)