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- 2018
-
Mark
Online retail experience and customer satisfaction: The mediating role of last mile delivery
2018) 6th NRWC Conference(
- Chapter in Book/Report/Conference proceeding › Paper in conference proceeding
-
Mark
Customer behavior dynamics in e-commerce last mile delivery: Investigating a new service algorithm
2018) 8th Global Innovation and Knowledge Academy Conference (GIKA) 2018(
- Chapter in Book/Report/Conference proceeding › Paper in conference proceeding
-
Mark
Customer value in self-service kiosks: a systematic literature review
(
- Contribution to journal › Scientific review
- 2017
-
Mark
What's in the locker? Exploring customer value in e-commerce last mile delivery
2017) 7th Global Innovation and Knowledge Academy(
- Contribution to conference › Abstract
- 2016
-
Mark
Customer value in self-service technologies : A systematic review
2016) NOFOMA 2016(
- Contribution to conference › Abstract