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- 2023
-
Mark
Retail returns management strategy : an alignment perspective
(
- Contribution to journal › Article
- 2020
-
Mark
(Mis)alignment in returns management : integration of process, policy and business intent
(
- Contribution to conference › Paper, not in proceeding
- 2019
-
Mark
Service innovation in e-commerce last mile delivery : Mapping the e-customer journey
(
- Contribution to journal › Article
-
Mark
Typology of practices for managing consumer returns in internet retailing
(
- Contribution to journal › Article
- 2018
-
Mark
Exploring differences in how males and females leverage trust and reputation in driving online purchase intentions
2018) Nordic Retail and Wholesale Conference 2018(
- Contribution to conference › Paper, not in proceeding
- 2017
-
Mark
Return policy and consumer behaviour - a conceptual study
2017) The 24th Nordic Academy of Management Conference(
- Contribution to conference › Paper, not in proceeding
- 2014
-
Mark
Experiment on consumer behaviour in fashion E-commerce – experience and insights
(
- Contribution to conference › Paper, not in proceeding