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- 2023
-
Mark
Retail returns management strategy : an alignment perspective
(
- Contribution to journal › Article
- 2021
-
Mark
Så ställer vi om till hållbar e-handel
(
- Contribution to specialist publication or newspaper › Specialist publication article
- 2020
-
Mark
Så kan e-handeln fixa returerna
(
- Contribution to specialist publication or newspaper › Specialist publication article
- 2019
-
Mark
Online retail experience and customer satisfaction: The mediating role of last mile delivery
2019) In International Review of Retail Distribution & Consumer Research 29(3 (special Issue)). p.306-320(
- Contribution to journal › Article
- 2017
-
Mark
Exploring practices for managing product returns in internet retailing
(
- Chapter in Book/Report/Conference proceeding › Paper in conference proceeding