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- 2020
-
Mark
(Mis)alignment in returns management : integration of process, policy and business intent
(
- Contribution to conference › Paper, not in proceeding
- 2019
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Mark
Exploring past achievements in last mile logistics research : A literature review
2019) 31ST NOFOMA Conference(
- Contribution to conference › Paper, not in proceeding
-
Mark
Innovative framework for self-service kiosks: Integrating customer value knowledge
(
- Contribution to journal › Article
-
Mark
Online retail experience and customer satisfaction: The mediating role of last mile delivery
2019) In International Review of Retail Distribution & Consumer Research 29(3 (special Issue)). p.306-320(
- Contribution to journal › Article
-
Mark
Service innovation in e-commerce last mile delivery : Mapping the e-customer journey
(
- Contribution to journal › Article
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Mark
Framework of Last Mile Logistics Research: A Systematic Review of the Literature
(
- Contribution to journal › Scientific review
-
Mark
Typology of practices for managing consumer returns in internet retailing
(
- Contribution to journal › Article
- 2018
-
Mark
A holistic and international approach to train the future talents in food innovation and product design: the case of the Erasmus Mundus Joint Master Degree FIPDES
2018) 32nd EFFoST International Conference(
- Contribution to conference › Poster
-
Mark
Training of a New Generation of Talents Capable of Working Across Borders and Sectors, with an Inclusive Approach of Food Innovation: the Case of FIPDes, the ERASMUS Mundus Joint Master’s Degree in Food Innovation and Product Design
2018) 5th International ISEKI Food Conference(
- Contribution to conference › Abstract
-
Mark
Urban VS rural logistics service quality. Comparing customer satisfaction factors
2018) NOFOMA Conference 2018(
- Contribution to conference › Abstract