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- 2020
-
Mark
(Mis)alignment in returns management : integration of process, policy and business intent
(
- Contribution to conference › Paper, not in proceeding
- 2019
-
Mark
Online retail experience and customer satisfaction: The mediating role of last mile delivery
2019) In International Review of Retail Distribution & Consumer Research 29(3 (special Issue)). p.306-320(
- Contribution to journal › Article
-
Mark
Service innovation in e-commerce last mile delivery : Mapping the e-customer journey
(
- Contribution to journal › Article
-
Mark
Typology of practices for managing consumer returns in internet retailing
(
- Contribution to journal › Article
- 2018
-
Mark
What's in the parcel locker? Exploring customer value in e-commerce last mile delivery
(
- Contribution to journal › Article
-
Mark
Online purchase return policy leniency and purchase decision : Mediating role of consumer trust
(
- Contribution to journal › Article
-
Mark
Urban VS rural logistics service quality. Comparing customer satisfaction factors
2018) NOFOMA Conference 2018(
- Contribution to conference › Abstract
-
Mark
Online retail experience and customer satisfaction: The mediating role of last mile delivery
2018) 6th NRWC Conference(
- Chapter in Book/Report/Conference proceeding › Paper in conference proceeding
-
Mark
Customer behavior dynamics in e-commerce last mile delivery: Investigating a new service algorithm
2018) 8th Global Innovation and Knowledge Academy Conference (GIKA) 2018(
- Chapter in Book/Report/Conference proceeding › Paper in conference proceeding
-
Mark
Lessons of Feedback in Higher Education in Sweden
(
- Chapter in Book/Report/Conference proceeding › Paper in conference proceeding