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- 2023
-
Mark
Parcel locker policy : review and future directions
2023)(
- Book/Report › Report
- 2018
-
Mark
Urban VS rural logistics service quality. Comparing customer satisfaction factors
2018) NOFOMA Conference 2018(
- Contribution to conference › Abstract
-
Mark
Online retail experience and customer satisfaction: The mediating role of last mile delivery
2018) 6th NRWC Conference(
- Chapter in Book/Report/Conference proceeding › Paper in conference proceeding
-
Mark
Customer behavior dynamics in e-commerce last mile delivery: Investigating a new service algorithm
2018) 8th Global Innovation and Knowledge Academy Conference (GIKA) 2018(
- Chapter in Book/Report/Conference proceeding › Paper in conference proceeding
- 2017
-
Mark
What's in the locker? Exploring customer value in e-commerce last mile delivery
2017) 7th Global Innovation and Knowledge Academy(
- Contribution to conference › Abstract
- 2016
-
Mark
Customer value in self-service technologies : A systematic review
2016) NOFOMA 2016(
- Contribution to conference › Abstract
-
Mark
Customer value in parcel lockers: Investigating the last mile digitalization
2016) The 5th Nordic Retail and Wholesale Conference - NRWC(
- Contribution to conference › Abstract