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- 2025
-
Mark
Configuring Satisfaction - An Explorative Study of IKEA's Customer Support in Sweden and Great Britain
- Master (Two yrs)
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Mark
Is Fast Enough Good Enough? Customer Experiences with AI vs Human Service Agents A User-Centered Approach
- Bach. Degree
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Mark
When Loyalty Speaks Louder Than the Machine: A Quantitative Study on How Pre-existing Brand Loyalty Shapes Perceived AI Chatbot Attributes and Customer Satisfaction
- Master (One yr)
- 2020
-
Mark
E-commerce Platforms from a Customer Perspective
- Master (One yr)
-
Mark
The Rate of Rates: A Study in User Rating Percentage and Satisfaction Based on Design Choices
- Master (Two yrs)
- 2018
-
Mark
Mikrotransaktioners påverkan på kundnöjdhet
- Bach. Degree
- 2017
-
Mark
Split Deliveries in Fashion E-commerce
- Univ. Diploma
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Mark
En upplevelse olik någon annans. Att uppnå hög kundtillfredsställelse med krav på att leverera upplevelser åt alla – en fallstudie på Liseberg AB.
- Univ. Diploma
- 2016
-
Mark
CONSUMER PERCEPTIONS OF THE FAST FOOD INDUSTRY IN SWEDEN.
- Master (One yr)
- 2015
-
Mark
Perceptions of small to medium ports in norther Europe on the impact of security initiatives
- Master (One yr)