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2025
Mark Är den automatiserade socialtjänsten bättre? En kvantitativ studie om brukarnöjdhet inom handläggningen av ekonomiskt bistånd i Sveriges kommuner
Jensen, Sara ^LU (2025) SOAM21 20251
School of Social Work
- Master (Two yrs)
2017
Mark An Exploratory Study of Employees’ Perceptions on Service Quality in the Examinations Council of Zambia
Promkaew, Pranyou ^LU and Tembo, Ronald Mwelwa ^LU (2017) BUSN39 20171
Department of Business Administration
- Master (One yr)
2016
Mark Rollspelet mellan medlem och kund
Valdo, Emma ^LU and Miladinov, Pavlina (2016) KSKK01 20161
Department of Service Studies
- Bach. Degree
Mark Vad är service värt?
Andersson, Max ^LU ; Jacobsson, Josefine ^LU and Wirhed, Amanda ^LU (2016) FEKH29 20152
Department of Business Administration
- Bach. Degree
2015
Mark Identifying critical service issues in the service encounter – a first step in the development of a conceptual model for the shipping industry
Boomgaarden, Claas ^LU (2015) SMMM11 20152
Department of Service Studies
- Master (One yr)
2010
Mark Servicecertifiering - en väg till att kommunicera servicekvalitet inom hotellbranschen.
Sönnergren, Pontus ; Linell, Anna and Carlsson, Thereze (2010)
Department of Service Studies
- Bach. Degree
2009
Mark Optimering av bemanning för att möta kundflöde och öka servicen – En jämförande fallstudie på Stadium Helsingborg
Andreasson, Christoffer ; Borglund, Daniel and Johansson, Victor (2009)
Department of Service Studies
- Master (One yr)
Mark Det är dags att prata känslor - En utredning och vidareutveckling av begreppet intern tjänstekvalitet
Norinder, Emma and Fornander, Helena (2009)
Department of Service Studies
- Master (One yr)
2008
Mark The Effects of Culture on Retail Customer Service Expectations in the US and Sweden
Acra, Dominique Sylvie and Fischer, Tracy (2008)
Department of Business Administration
- Master (One yr)
2006
Mark E-banking and Service Quality Online
Charif, Lejla ; Aronsohn, Marcus and Charif, Huseyn (2006)
Department of Service Studies
- Master (One yr)

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