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- 2017
-
Mark
An Exploratory Study of Employees’ Perceptions on Service Quality in the Examinations Council of Zambia
(
- Master (One yr)
- 2016
-
Mark
Rollspelet mellan medlem och kund
(
- Bach. Degree
-
Mark
Vad är service värt?
(
- Bach. Degree
- 2015
-
Mark
Identifying critical service issues in the service encounter – a first step in the development of a conceptual model for the shipping industry
(
- Master (One yr)
- 2010
-
Mark
Servicecertifiering - en väg till att kommunicera servicekvalitet inom hotellbranschen.
(
- Bach. Degree