Yulia Vakulenko

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2019
Mark Customer value in parcel lockers. An initial qualitative investigation
Vakulenko, Yulia ^LU (2019)
- Thesis › Licentiate thesis
Mark Online retail experience and customer satisfaction: The mediating role of last mile delivery
Vakulenko, Yulia ^LU ; Shams, Poja ; Hellström, Daniel ^LU and Hjort, Klas ^LU (2019) In International Review of Retail Distribution & Consumer Research 29(3 (special Issue)). p.306-320
- Contribution to journal › Article
2018
Mark Customer value in self-service kiosks: a systematic literature review
Vakulenko, Yulia ^LU ; Hellström, Daniel ^LU and Oghazi, Pejvak (2018) In International Journal of Retail & Distribution Management 46(5). p.507-527
- Contribution to journal › Scientific review
Mark Urban VS rural logistics service quality. Comparing customer satisfaction factors
Vakulenko, Yulia ^LU ; Hellström, Daniel ^LU ; Hjort, Klas ^LU and Shams, Poja (2018) NOFOMA Conference 2018
- Contribution to conference › Abstract
Mark Online retail experience and customer satisfaction: The mediating role of last mile delivery
Vakulenko, Yulia ^LU ; Shams, Poja ; Hellström, Daniel ^LU and Hjort, Klas ^LU (2018) 6th NRWC Conference
- Chapter in Book/Report/Conference proceeding › Paper in conference proceeding
Mark Customer behavior dynamics in e-commerce last mile delivery: Investigating a new service algorithm
Vakulenko, Yulia ^LU ; Shams, Poja ; Hellström, Daniel ^LU and Hjort, Klas ^LU (2018) 8th Global Innovation and Knowledge Academy Conference (GIKA) 2018
- Chapter in Book/Report/Conference proceeding › Paper in conference proceeding
Mark What's in the parcel locker? Exploring customer value in e-commerce last mile delivery
Vakulenko, Yulia ^LU ; Hellström, Daniel ^LU and Hjort, Klas ^LU (2018) In Journal of Business Research 88. p.421-427
- Contribution to journal › Article
2017
Mark What's in the locker? Exploring customer value in e-commerce last mile delivery
Vakulenko, Yulia ^LU ; Hellström, Daniel ^LU and Hjort, Klas ^LU (2017) 7th Global Innovation and Knowledge Academy
- Contribution to conference › Abstract
2016
Mark Customer value in self-service technologies : A systematic review
Vakulenko, Yulia ^LU and Hellström, Daniel ^LU (2016) NOFOMA 2016
- Contribution to conference › Abstract
Mark Customer value in parcel lockers: Investigating the last mile digitalization
Vakulenko, Yulia ^LU ; Hellström, Daniel ^LU and Hjort, Klas ^LU (2016) The 5th Nordic Retail and Wholesale Conference - NRWC
- Contribution to conference › Abstract

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