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Nobody's Perfect : On Trust in Social Robot Failures

Krantz, Amandus LU orcid ; Haresamudram, Kashyap LU and Balkenius, Christian LU orcid (2023) The Imperfectly Relatable Robot, HRI'23
Abstract
With robots increasingly succeeding in exhibiting more human-like behaviours, humans may be more likely to ‘forgive’ their errors and continue to trust them as a result of ascribing higher, more human-like intelligence to them. If an integral aspect of successful HRI is to accurately communicate the competence of a robot, it can be argued that the technical success of the robot in exhibiting human-like behaviour can, in some cases, lead to a failure of the interaction by resulting in misperceived human-like competence. We highlight this through the example of speech in robots, and discuss the implications of failures and their role in HRI design.
Please use this url to cite or link to this publication:
author
; and
organization
publishing date
type
Contribution to conference
publication status
in press
subject
pages
3 pages
conference name
The Imperfectly Relatable Robot, HRI'23
conference location
Stockholm, Sweden
conference dates
2023-03-13 - 2023-03-13
project
Ethics for autonomous systems/AI
Non-Verbal Signals of Trust and Group Identification in Humans and Robots
language
English
LU publication?
yes
id
a56ba25f-4cca-4d51-aefb-2dcb76b1b126
date added to LUP
2023-03-14 12:26:59
date last changed
2023-03-17 10:46:01
@misc{a56ba25f-4cca-4d51-aefb-2dcb76b1b126,
  abstract     = {{With robots increasingly succeeding in exhibiting more human-like behaviours, humans may be more likely to ‘forgive’ their errors and continue to trust them as a result of ascribing higher, more human-like intelligence to them. If an integral aspect of successful HRI is to accurately communicate the competence of a robot, it can be argued that the technical success of the robot in exhibiting human-like behaviour can, in some cases, lead to a failure of the interaction by resulting in misperceived human-like competence. We highlight this through the example of speech in robots, and discuss the implications of failures and their role in HRI design.}},
  author       = {{Krantz, Amandus and Haresamudram, Kashyap and Balkenius, Christian}},
  language     = {{eng}},
  month        = {{03}},
  title        = {{Nobody's Perfect : On Trust in Social Robot Failures}},
  url          = {{https://lup.lub.lu.se/search/files/140414463/1092.pdf}},
  year         = {{2023}},
}