Nobody's Perfect : On Trust in Social Robot Failures
(2023) The Imperfectly Relatable Robot, HRI'23- Abstract
- With robots increasingly succeeding in exhibiting more human-like behaviours, humans may be more likely to ‘forgive’ their errors and continue to trust them as a result of ascribing higher, more human-like intelligence to them. If an integral aspect of successful HRI is to accurately communicate the competence of a robot, it can be argued that the technical success of the robot in exhibiting human-like behaviour can, in some cases, lead to a failure of the interaction by resulting in misperceived human-like competence. We highlight this through the example of speech in robots, and discuss the implications of failures and their role in HRI design.
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/a56ba25f-4cca-4d51-aefb-2dcb76b1b126
- author
- Krantz, Amandus LU ; Haresamudram, Kashyap LU and Balkenius, Christian LU
- organization
- publishing date
- 2023-03-13
- type
- Contribution to conference
- publication status
- in press
- subject
- pages
- 3 pages
- conference name
- The Imperfectly Relatable Robot, HRI'23
- conference location
- Stockholm, Sweden
- conference dates
- 2023-03-13 - 2023-03-13
- project
- Ethics for autonomous systems/AI
- Non-Verbal Signals of Trust and Group Identification in Humans and Robots
- language
- English
- LU publication?
- yes
- id
- a56ba25f-4cca-4d51-aefb-2dcb76b1b126
- date added to LUP
- 2023-03-14 12:26:59
- date last changed
- 2023-03-17 10:46:01
@misc{a56ba25f-4cca-4d51-aefb-2dcb76b1b126, abstract = {{With robots increasingly succeeding in exhibiting more human-like behaviours, humans may be more likely to ‘forgive’ their errors and continue to trust them as a result of ascribing higher, more human-like intelligence to them. If an integral aspect of successful HRI is to accurately communicate the competence of a robot, it can be argued that the technical success of the robot in exhibiting human-like behaviour can, in some cases, lead to a failure of the interaction by resulting in misperceived human-like competence. We highlight this through the example of speech in robots, and discuss the implications of failures and their role in HRI design.}}, author = {{Krantz, Amandus and Haresamudram, Kashyap and Balkenius, Christian}}, language = {{eng}}, month = {{03}}, title = {{Nobody's Perfect : On Trust in Social Robot Failures}}, url = {{https://lup.lub.lu.se/search/files/140414463/1092.pdf}}, year = {{2023}}, }