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- 2014
-
Mark
Service quality management and ecosystem theory
(
- Contribution to journal › Article
-
Mark
Enhancing Quality and Employee Well-being
(
- Contribution to journal › Debate/Note/Editorial
-
Mark
QMOD 2013 Conference- Selected Best Papers
(
- Contribution to journal › Special issue (editor)
-
Mark
Editorial, QMOD 2013 Conference - Selected Best Papers
(
- Contribution to journal › Debate/Note/Editorial
- 2013
-
Mark
Business excellence models: limitations, reflections and further development
(
- Contribution to journal › Article
-
Mark
Diagnosing and Prognosticating the Quality Movement - a Review on the 25 Years Quality Literature (1987-2011
(
- Contribution to journal › Article
-
Mark
Using service simulation to analyse the satisfaction with the processes of intensive care unit in the hospital: the perspective of the patient and the family
(
- Contribution to journal › Article
-
Mark
Relationship Quality and Customer Satisfaction in Service Contexts
- Book/Report › Anthology (editor)
- 2012
-
Mark
Quality of Services
- Book/Report › Anthology (editor)
-
Mark
Core Values- the entrance to Human satisfaction and Commitment
(
- Contribution to journal › Article