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- 2012
-
Mark
Core Values- the entrance to Human satisfaction and Commitment
(
- Contribution to journal › Article
-
Mark
Lean Service: A literature analysis and classification
(
- Contribution to journal › Article
- 2011
-
Mark
Quality and lean health care: a system for assessing and improving the health of healthcare organisations
(
- Contribution to journal › Article
-
Mark
Service Quality - from Value Creation to Customer satisfaction, Loyalty and Brand Equity
- Book/Report › Anthology (editor)
-
Mark
The quality movement: where are you going?
(
- Contribution to journal › Article
- 1998
-
Mark
Core Value : The need for a new Renaissance
(
- Contribution to journal › Article
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