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- 2019
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Mark
Evolution and future of total quality management : management control and organisational learning
(
- Contribution to journal › Article
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Emotional and rational customer engagement : exploring the development route and the motivation
(
- Contribution to journal › Article
- 2018
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Mark
A Quality Scorecard for the era of Industry 4.0
(
- Contribution to journal › Article
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Mark
Selected Best Papers from the 20th QMOD-ICQSS conference : Challenges and Opportunities of Quality in the 4th Industrial Revolution
- Contribution to journal › Special issue (editor)
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Mark
20th QMOD Conference -Selected Best Papers
- Contribution to journal › Special issue (editor)
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Mark
The evolution and convergence of total quality management and management theories
(
- Contribution to journal › Article
- 2017
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Mark
The impacts of organisational justice and psychological resilience on employee commitment to change in an M&A context
(
- Contribution to journal › Article
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Mark
Building a Culture for Quality, Innovation and Sustainability : Building a Culture for Quality, Innovation and Sustainability
(
- Contribution to journal › Special issue (editor)
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Mark
Building a Culture for Quality, Innovation and Sustainability : Editorial for special issue
(
- Contribution to journal › Debate/Note/Editorial
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Mark
Editorial
(
- Contribution to journal › Article
- 2016
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Mark
Best Papers from QMOD 2015
- Contribution to journal › Special issue (editor)
-
Mark
Effect of sustainability-oriented innovation practices on the overall organisational performance : an empirical examination
(
- Contribution to journal › Article
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Mark
Best Papers from the 18th QMOD-ICQSS conference
(
- Contribution to journal › Special issue (editor)
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Mark
Editorial : Best papers from the 2015 QMOD-ICQSS Conference
(
- Contribution to journal › Debate/Note/Editorial
- 2015
-
Mark
Editorial
(
- Contribution to journal › Debate/Note/Editorial
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Mark
Quality excellence in Taiwan: theories and practices
(
- Contribution to journal › Debate/Note/Editorial
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Mark
Quality Excellence in Taiwan: Theories and Practices
Dahlgaard, Jens J. ; Dahlgaard-Park, Su Mi LU and Chen, Chi-Kuang (2015) In Total Quality Management & Business Excellence 26, numbers 1 and 2.
- Book/Report › Anthology (editor)
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Mark
Best Papers from QMOD 2014, Prague Conference
(
- Contribution to journal › Special issue (editor)
- 2014
-
Mark
16th QMOD Conference Quality Management and Organizational Development
(
- Contribution to journal › Debate/Note/Editorial
-
Mark
Building Business Excellence through Psychological Capital
(
- Contribution to journal › Article
-
Mark
Service quality management and ecosystem theory
(
- Contribution to journal › Article
-
Mark
Enhancing Quality and Employee Well-being
(
- Contribution to journal › Debate/Note/Editorial
-
Mark
QMOD 2013 Conference- Selected Best Papers
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- Contribution to journal › Special issue (editor)
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Mark
Editorial, QMOD 2013 Conference - Selected Best Papers
(
- Contribution to journal › Debate/Note/Editorial
- 2013
-
Mark
Business excellence models: limitations, reflections and further development
(
- Contribution to journal › Article
-
Mark
Diagnosing and Prognosticating the Quality Movement - a Review on the 25 Years Quality Literature (1987-2011
(
- Contribution to journal › Article
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Mark
Using service simulation to analyse the satisfaction with the processes of intensive care unit in the hospital: the perspective of the patient and the family
(
- Contribution to journal › Article
-
Mark
Relationship Quality and Customer Satisfaction in Service Contexts
- Book/Report › Anthology (editor)
- 2012
-
Mark
Quality of Services
- Book/Report › Anthology (editor)
-
Mark
Core Values- the entrance to Human satisfaction and Commitment
(
- Contribution to journal › Article
-
Mark
Lean Service: A literature analysis and classification
(
- Contribution to journal › Article
-
Mark
The Human Dimension and Organizational Performance
- Book/Report › Anthology (editor)
- 2011
-
Mark
Quality and lean health care: a system for assessing and improving the health of healthcare organisations
(
- Contribution to journal › Article
-
Mark
Service Quality - from Value Creation to Customer satisfaction, Loyalty and Brand Equity
- Book/Report › Anthology (editor)
-
Mark
The quality movement: where are you going?
(
- Contribution to journal › Article
- 1998
-
Mark
Core Value : The need for a new Renaissance
(
- Contribution to journal › Article