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- 2019
-
Mark
Digitalization and in-store service encounters: Challenges and changes for frontline employees
2019) 25th Nordic Academy of Management (NFF) Conference(
- Contribution to conference › Abstract
- 2018
-
Mark
Meeting the needs of a new customer: Organizing and designing the physical store environment
2018) The 6th Nordic Retail and Wholesale Conference(
- Contribution to conference › Abstract
- 2007
-
Mark
Retail Image As Seen Through Consumers' Eyes: Studying international retail image through consumer photographs of stores
(
- Contribution to journal › Article
-
Mark
Transferring International Retail Image Internationally
(
- Contribution to journal › Article
-
Mark
A Standardised Approach to the World?
2007) QMOD(
- Contribution to conference › Abstract
-
Mark
Newspapers - image formation agents for retailers?
2007) EAERCD, European Association for Education and Research in Commercial Distribution(
- Contribution to conference › Paper, not in proceeding
- 2006
-
Mark
Dimensions of consumer image of a global retailer
2006) EIRASSThe European Institute of Retailing and Service Studies, 13th INTERNATIONAL CONFERENCE O(
- Contribution to conference › Paper, not in proceeding
-
Mark
Ikea in China
2006) 4th UMDS & SARD/CARD workshop(
- Contribution to conference › Paper, not in proceeding
-
Mark
Creating and consuming experiences in retail store environments: Comparing retailer and consumer perspectives
(
- Contribution to journal › Article
- 2005
-
Mark
Servicemötet i butiken - ett servicemöte i ny gestaltning?
2005)(
- Chapter in Book/Report/Conference proceeding › Book chapter