21 – 30 of 36
- show: 10
- |
- sort: year (new to old)
Close
Embed this list
<iframe src=" "
width=" "
height=" "
allowtransparency="true"
frameborder="0">
</iframe>
- 2013
-
Mark
Diagnosing and Prognosticating the Quality Movement - a Review on the 25 Years Quality Literature (1987-2011
(
- Contribution to journal › Article
-
Mark
Using service simulation to analyse the satisfaction with the processes of intensive care unit in the hospital: the perspective of the patient and the family
(
- Contribution to journal › Article
-
Mark
Relationship Quality and Customer Satisfaction in Service Contexts
- Book/Report › Anthology (editor)
- 2012
-
Mark
Quality of Services
- Book/Report › Anthology (editor)
-
Mark
The Human Dimension and Organizational Performance
- Book/Report › Anthology (editor)
-
Mark
Core Values- the entrance to Human satisfaction and Commitment
(
- Contribution to journal › Article
-
Mark
Lean Service: A literature analysis and classification
(
- Contribution to journal › Article
- 2011
-
Mark
Quality and lean health care: a system for assessing and improving the health of healthcare organisations
(
- Contribution to journal › Article
-
Mark
The quality movement: where are you going?
(
- Contribution to journal › Article
-
Mark
Service Quality - from Value Creation to Customer satisfaction, Loyalty and Brand Equity
- Book/Report › Anthology (editor)